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Leveling up employee performance through team games

Giving sales teams the resources to unite and engage over friendly competition lifted motivation and surged employee engagement.

Location
North America
Stores
7+
Employees
10+
Industry
Wireless
Aracade usage results:

“We’ve seen success every time with the games. We saw success when reps sold smart home security and would instantly get a chest. The same thing with wireless home phone – I noticed that there would be a lot more people listed in those games.”

“We’ve seen success every time with the games. We saw success when reps sold smart home security and would instantly get a chest. The same thing with wireless home phone – I noticed that there would be a lot more people listed in those games.”

Key Stats:
10.0
%
Savings on Sales Incentives

Customer Story

Maximum Mobility has been matching clients with wireless devices since 1989. They have approximately 45 experienced team members serving clients from locations in Edmonton, Spruce Grove, Sherwood Park, Leduc and Camrose. Maximum Mobility specializes in the retail market, and also in the small to medium business and corporate markets.

Candace Ping, Dealer Performance Manager of Maximum Mobility, had been seeking a solution to foster a more collaborative and engaged environment for sales reps to continue helping business clients meet and exceed their goals.

The Challenge

“Contests weren’t driving sales, so I was looking for different options. I really wanted to try something different like this, and the fact that it was integrated with retail iQ was amazing.”

Candace’s goals were clear: find ways to improve the lower and middle-end sales reps’ sales figures in undersold products, get all their locations engaged and collaborating with one another, and find ways to motivate disillusioned employees.

The Solution

Motivating to Build Community and Drive Performance

After hearing about Arcade and getting a tour of the solution, Candace felt the Arcade platform would not only help to motivate and excite her sales reps, but also build the communicative, performance-driven sales culture she was looking for.

The Impact

Arcade’s game and platform features such as scoreboards, points, tokens, badges, and implementation capabilities had proven invaluable to their overall employee performance and team strategy. Candace added that, “It’s been working wonderfully. Everyone is chatting on it, every day someone will post on the newsfeed; people are giving stars to each other and to leadership. I’m so excited about that.”

The Results

Following up with Candace, it was evident that employee engagement, motivation, and performance had skyrocketed.

“A rep from one of my locations texted me this morning: ‘Good morning Candace, I just wanted to say that I am really loving the Arcade app. It’s definitely a motivator to do better but also a great way to communicate and get to know other sales reps at the other Maximum locations.’ I was so excited to get that text this morning.”

“You need your team and the employees to buy in for it to be successful and they’ve bought into Arcade. It was exactly what we wanted.”- Candace Ping, Dealer Performance Manager with Maximum Mobility

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