Providing the means to a proactive and engaged workforce meant record-breaking ROI, increased employee engagement, and a happier team.
“Churn has been reduced, employee engagement is at an all time high, contests are easy to understand and have real time reporting, we have seen an increase in sales by about 20% since we started using the platform.” - Les Bailey, Sales Director, Mobile Destination
Mobile Destination is a one-stop for everything wireless communications. They offer a variety of solutions for both personal and business accounts, including smartphones, tablets, home internet, on-the-go internet, and phone accessories. They have been in business for 18 years and provide their customers with the highest level of customer service possible while connecting them with tailored solutions for their specific needs.
In the wireless sector, dealers are constantly looking to reduce costs and improve customer service, but also keep their teams’ focus in-the-game. Les Bailey, Sales Director of Mobile Destination, said, “Drivers that prompted us to partner with Arcade were to simplify the way we keep our sales staff engaged, and make it easy for us to run metric driven contests, in a fun way.”
Les had considered traditional means to address the hurdles they were running into, but wanted to find new, fun ways to increase sales and better engage his employees. He knew he would need a solution that not only got his teams plugged-in to the tasks at hand, but also the recognition they deserve for their efforts, and utilized their metrics for transparency, accountability, and motivation.
Les reported to us later, that, “It [Arcade] has helped us drive metrics by running a race, or putting a bounty out there for those to achieve a certain goal. It’s also allowed us to give quick and easy recognition to our employees.” He added that, “Churn has been reduced, employee engagement is at an all time high, contests are easy to understand and have real time reporting, we have seen an increase in sales by about 20% since we started using the platform.”
Mobile Destination no longer needs to go through long processes of developing contest flyers, setting up trackers in their POS, or updating contest results daily. “Arcade does all of this and reports sales in real time to keep engagement on competition at an all time high!”
According to Les, they “have not encountered any challenges. The Arcade team is always available and ready to help. In the past we did have trouble promoting multiple contests at the same time and Arcade has nullified that challenge.”
Arcade has helped us reduce our employee churn by providing a fun environment to work in. We believe that a happy employee is a selling employee and arcade provides a fun competitive platform to keep our staff engaged and happy.
See how 10,000+ teams are using gamification to increase employee performance and earnings!