Getting Started with Arcade
Refer to the docs below to help answer some questions about the features and functionality.
The Player FAQ includes answers to common password, games, and token questions!
How do I reset my password?
To reset your password, click on "Forgot Password" on the Arcade login page. You will receive an email with a link to reset your password. If you don't receive the email, it's possible that your account has been locked by your organization or your organization has terminated their Arcade account. If you are still having an issue, email firstname.lastname@example.org for assistance.
Where are my games?
Check with your manager to confirm you're on the correct teams. If not, your manager can add you to that team and retroactively include you in the game.
Games may complete early due to reaching the maximum number of winners. You can check for "completed" games in the game center to see if the game has already ended.
Where are my tokens?
Games requiring verification may take some time to update even after the game is complete. If a game is set to auto-verification, this window is shortened to 24 hours after a game completes. Once a game is complete and verified, tokens will be awarded.
Sales made after the game ends are not counted towards the game. Check completed games to see if the game in question has already been marked as complete. You will only be rewarded for activities on the metric assigned to the game.
Sales activities for other metrics will not be rewarded unless a specific game with that metric selected is currently active.
If you believe sales have been left out, contact support with your name, the name of the game in question, and the sale time and amount. The more information you provide, the faster we can process your claim.
Still have questions?
Contact us through the help widget on the app or email us at email@example.com. The more information provided, the faster we can process your request.